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Frequently Asked Questions
Find Answers to Our Most Common Questions About Our Services
BOOK ONLINEONLINE QUOTEBOOK HOURLYCostumer ReviewsThe Booking Process
How do I book an Athens taxi or transfer service?
It's super simple! Just head to our online booking page, enter your trip details, and select a vehicle that suits you. The whole process takes about 2 minutes.
How can I get a price quote?
Enter your pick-up and drop-off locations in our price calculator and receive an estimate for different vehicle options.
How will I know if my booking is confirmed?
You'll receive a confirmation email with all the details as soon as your booking is complete.
Can I cancel my booking?
Yes! You can cancel up to 48 hours before pick-up for a full refund. Contact us to process the cancellation.
Can I make changes to my booking?
Of course! Contact our support team, and we'll help you update your booking details.
Do you provide child or baby seats?
Yes, we offer baby and child seats free of charge. Be sure to let us know when you book.
Payments and Cancellation
What payment methods are accepted?
You can pay with any major credit or debit card.
Is it safe to enter my card details?
We use Stripe as our payment provider. Stripe is certified as PCI DSS Level 1, SOC 1, and SOC 2 compliant, demonstrating adherence to the highest industry standards.
How far in advance can I cancel my booking?
We allow cancellations up to 48 hours before your pick-up time. Just contact our support team to cancel your booking and receive a full refund.
Airport Transfers
Where will I find my driver at the airport?
Your driver will meet you at the arrivals gate, holding a sign that has your name on it.
What if my flight is delayed?
No need to worry! We track your incoming arrival time and adjust for any delays, so your driver will be there whenever you get in – at no extra charge.
What should I do if I can't find my driver at the airport?
You and the driver will receive each other's contact details a few hours before pick-up. If you're having difficulty locating your driver, please contact our support team for prompt assistance.
How long before the flight departure should I be at the airport?
We recommend arriving at the airport at least 2 hours before departure.
Port Transfers
Where will I find my driver at the port?
Your driver will meet you at the arrivals area of your terminal, holding a sign with your name on it.
What if my ferry/ship is delayed?
No need to worry! We track your incoming arrival time and adjust for any delays, so your driver will be there whenever you get in – at no extra charge.
What should I do if I can't find my driver at the port?
You and the driver will receive each other's contact details a few hours before pick-up. If you're having difficulty locating your driver, please contact our support team for prompt assistance.
How long before the ferry/ship departure should I be at the port?
We recommend arriving at the airport at least 1 before departure.
Hourly Chauffeur Service
How do I book a chauffeur by the hour?
Just go to our online booking page, select “By the Hour,” and follow the quick step-by-step process.
How many kilometers can an hourly chauffeur take me?
The hourly chauffeur service includes up to 20 kilometers per hour.
Can I go wherever I want with an hourly chauffeur?
Yes! You have complete flexibility to choose your destinations, even if you decide to change plans during the trip.
What's the maximum time I can book a chauffeur?
You can book a chauffeur for anywhere between 2 and 24 hours.
Can I add more hours to my booking?
Yes, you can extend your booking if needed. Just let us know, and we'll send you a payment link for the extra hours once approved.
Private Tours
How do I book a tour?
To get started, submit your tour request using our online form. Once we receive your request, a member of our team will contact you to discuss your preferences, finalize all trip details, and answer any questions. After everything is agreed upon, you’ll receive a confirmation email with your personalized itinerary, including all trip information and payment instructions.
Can I customize the tour based on my needs?
You can customize every last bit of the experience, from points of visit to time spent per landmark to adding in an extra food stop within the booked time.
Will there be an official tour guide?
You will have a professional local "Athens Taxi Hub" driver who knows Athens well.
What is included in the tour?
The tour includes a Personal English-speaking driver and all transport expenses, including door-to-door pick up and drop off.
Lost Property
What if I forget something in the car?
No worries! If you've left something behind, just contact our team and we'll do everything we can to get it back to you quickly.
Terms and Conditions
Privacy Policy
What Our Customers Are Saying
Expect more than just a ride. We're proud to deliver 5-star service every time.
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